Fitbit Sense not logging basic sleep information

[Rachie316]

Hi , my fitbit sense is logging my sleep but only my basic sleep . No rem , deep and so on . This has been like this for around a year . On rare occasions it does log it . How do I sort this please 🙏 

Moderator Edit: Clarified Subject 

[EstuardoFitbit]

Hi there @Rachie316, welcome to the Fitbit Community. 

I appreciate you including all of these details in your post.

Please take into account the possibility that you may not be wearing your Fitbit device properly. Because you state that this is not a current behavior, I assume you are not using the device as intended.

Would you kindly look at this article, which explains how to do so? How do I wear my Fitbit device?

[royalle]

iso or android?

what version?

[EstuardoFitbit]

Hi there @royalle, thanks for joining this thread. 

It's difficult for me to address your question. More information would be greatly appreciated if you could share it with us.

[royalle]

im asking those with the problem of the post . fitbit not recording sleep data

what operating system? iso or android and what version of that app?

[Rachie316]

Hi 👋  . I'm using an android phone with app version 4.1 . Hope that helps 😁