Sense stuck on Fitbit logo

[PeteJW]

when are fitbit going to admit to the fact that their app up date has caused the massive issue of people’s Senses being stuck in the logo loop and either compensate those people or find away to sort the problem. I can not be the only person to have bought their Sense after the recall of the Ionic and now we have another useless brick!

Moderator Edit: Clarified subject

[Lisaa67]

It says 2 yr warranty I've had mine since May. I,ve had fit bit since they came out. I wont have another one 

[Riket]

Thanks DafLunaEclipse for your share, it finally worked out for me as well. Same steps, about 2-3 minutes of pressing the button and wait and then, I had to delete my old Sense from the app and start over like it was a new one.

During the process, I also got my screen changed to a red X saying to clear and sync didn't work and to try again.

Big question: is it just a temporary fix or will it solve the problem for good? Still pretty much sceptical about that issue.

[TimMarks]

Mine didn't say that unfortunately.  I'd likly not take them up on a new one anyways... I've lost all trust in their brand.  Their robotic customer service folks giving the old "I can't do anything cause rules.. but there's no one else that you can talk to.." sold me on going with literally anyone else.  These things were too expensive to die in a year and a half.. especially when it is 100 percent there fault. 

[Lisaa67]

I totally agree. I'm done with fit bit. Sent from my T-Mobile 5G Device

[DaveDelaney]

Same thing on mine since 23rd Oct

[Meadow14]

Apple watch is on the way....zero response from Fitbit!

[Lisaa67]

They won't respond calculate all the money they got from us they don't care. Then calculate what they are losing. I will make sure I tell everyone that asks what my experience was like. 298.00 down the drain. It really does suck how many years I have bought their product and to be made feel like I don't matter. I seen others that have history with fit bit that was just told they would get a discount.  Mine wasn't a year old yet but because I said it started after the update. Automatically they denied my warrant.  She knew when we hung up what that email was going to say.  She just didn't want to deal with the repercussion.  I'm sure she has heard it before. Sent from my T-Mobile 5G Device

[TimMarks]

Dang bud that really sucks.  I figure the best we can do is make sure they don't get our money.  I'm honestly suprized there's not more admins talking on here... if this many folks were discussing jumping ship I'd be worried. At best,  who every runs the show now is incompetent.  

[BriArsen]

Same issue, started the afternoon of 10/22.  Second Fitbit to bite the dust after 2 years use.  My Ionic leaked water and I threw it away before the recall was announced!  It think its finally time to try the Samsung!

[sg83125]

October 14 my Sense stopped working.   I was getting a new phone so I told myself I could wait.  I now have the phone and have followed these reboot instructions all day.  I have an Iphone 14, Sense 2.   I have deleted my fitbit account off my phone and reisntalled it.   I made sure there is not reference to my Sense anywhere in the app or in the bluetooth connection section.  I have rebooted to sense, rebooted my phone multiple times and I still get the same message when I power on my sense  "Download the Fitbit app", going from one language to another.

I have read other threads from a year ago where its says the sequence of steps does fix this issue, but I have not found anywhere that its now fixing the issue.  I too have had multiple fitbits over the past 8 years, I cant afford to keep purchase a new one every 18 months.  I do have premium support and still I have all these issues.

Fitbit Team - can you confirm there is no fix for this issue?

Scott

[TimMarks]

I've been on the line with a ton of their people.  They don't have actual techs.. they only have a few steps that are written down and everything else involves your warranty, which may or may not cover their own negligence.  

[Lisaa67]

This update is not our fault. Mine is still under warranty just doesn't cover thisSent from my T-Mobile 5G Device

[MisterB1979]

Thats just what i was thinking as well, i have this beacuse of their exploding ionic and now its bricked due to an update !!!

[catlyn717]

I just ordered amazons watch ill see how that gies it was like $59 and
probably does the same

[MisterB1979]

im pretty sure that warrent excuse doesnt count when its an update you have released that has casued the issue....

[TimMarks]

Which makes no sense to me.  If we did not do anything wrong,  how can this be the fault of the customer or not covered? I'm sure it is because they didn't write it up cause a company that deals in electronics couldn't see a future in which an update would damage a system.... 😕 

[TimMarks]

Let us know how it works for you

[Jost48]

Same problem here.  I'm learning to do without a device although I'm not happy about it. I'm not eager to buy another knowing that this is a problem caused by the company.

[SunsetRunner]

Poor answer for a lot of disgruntled customers!!!

[brindley1967]

Same problem and I replaced after ionic recall. No help to fix the problem. Just asked me to restart the watch. Left with a useless watch