Sense stuck on Fitbit logo

[PeteJW]

when are fitbit going to admit to the fact that their app up date has caused the massive issue of people’s Senses being stuck in the logo loop and either compensate those people or find away to sort the problem. I can not be the only person to have bought their Sense after the recall of the Ionic and now we have another useless brick!

Moderator Edit: Clarified subject

[Bdwilson1]

I have exactly same issue!  

[asw15]

Same issue. My fitbit went to logo & I am frustrated because I loose every day of tracking.  This is my 2nd fitbit but maybe it's time for change!

[PeteJW]

update

As it seems you are now just ignoring me. I will now send a copy of my communications with Fitbit support to British trading standards. I will also copy these communications to the Fitbit community forum. With a recommendation that the community member cease to support Fitbit in anyway. I will also be recommending that the community lets people know their feeling on Fitbit  through product review sites and particularly to the Amazon reviews and to let these sites know that Fitbit isn’t ethical in its dealings with its clients or ecologically friendly in dealing with its products.

I had been about to change phones from Apple (I have used Apple products since the early 1980s) to Googles pixel phone. I will be contacting Google to explain that I will no longer be changing to them as a result of Fitbits actions. 

I feel unable to express the depth of my disappointment in Fitbit in this matter having been a very loyal customer for such along time!

Hi

As it seems that you are either unable or unwilling to address any of the concerns I have a raised please escalate this to your supervisor so that someone can actually take responsibility for this. 

I would have to say that so far your response has been amazingly under-whelming. I am prepared to take this all the way to James Park if necessary though I do believe he would expect his subordinates to be able to handle this.

Pete

Hi Peter,

I appreciate your response and the time you've taken to share your concerns with us. Your feedback is important, and I would like to address the points you've raised.

First and foremost, I want to thank you for being a loyal and valued Fitbit customer over the years. We truly appreciate your support, and it's disheartening to hear about the issues you've been experiencing with your Fitbit Sense.

I understand your frustration and disappointment with the recent challenges you've faced, and I sincerely apologize for any inconvenience this has caused. It's never our intention to disrupt the functionality of our customers' devices, and we value the trust you've placed in our products.

Your loyalty and advocacy are greatly appreciated, and we want to do our best to rebuild your trust in Fitbit. If you decide to take advantage of the 35% discount and the free band offer, please let us know your preferences, including the color of the band, and we will assist you with the ordering process.

I understand your concerns, and we remain committed to enhancing your Fitbit experience. If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out.

Thank you for being a part of the Fitbit community. We look forward to the opportunity to continue serving you.

Sincerely,

Yobann and the Fitbit Team

[Lisaa67]

Also you get 100.00 off trading in your fit bit. 

[TimMarks]

Wow... that's almost copy and paste what they said to me.  

[TimMarks]

I'm worried about galaxy... aren't they owned by Google? As I understand it,  Google now owns fitbit and this is basically their blunder. 

[PeteJW]

Galaxy is own by Samsung. Google own Pixel. was about to change from iPhone to Pixel won’t be now!

[Lisaa67]

UNBELIEVABLE. 

[catlyn717]

Not super excited about it. Im thinking apple watch.

[AngKy]

Mine too.  Same thing.  It is past the warranty and I also bought a full year renewal of premium membership just before.

[TimMarks]

Dang that sucks man...  

[catlyn717]

They don't get it! I have 3 Fitbits that are useless (an older one, a versa
snd a sense, . I don't want a coupon i just want what i have to work! No
more time wasted on a product that requires continuous replacement!
Cathy

[Meadow14]

Does anyone need bands for their Sense...lol Received my Apple watch the other day. The only issue the battery doesn't last to long, but other than that I am pretty happy with the investment

[SAEnloe]

So, my Fitbit is still a paperweight. 
Tried all the things and needless to say, Fitbit lost another customer. 
I too am jumping the Fitbit ship. I bought myself a Garmin Forerunner. 
I’ve been a Fitbit member since 2015 and as an avid runner and athlete, I’m sad that I’m losing my stats, but I deserve better. 
Right now their customer service shows zero integrity and compassion and their product sucks. We should not have to work so hard to get something to work when it isn’t our fault. 
Oh, by the way, I did call Apple and submitted a refund of my premium this cycle they just charged me. 

[TimMarks]

 

 they do not care.  

[PeteJW]

You can’t use the 30% off offer in conjunction with any other offer!


Sent from Yahoo Mail for iPhone

[Pycka]

Hi. 

Everything is going on the same way here. Sense sticks a in boot loop after 1.5 years. I bought it after my husband's ionic was recalled.

Happily i'm in France so we have a 2 years warranty. I should receive mine one day... But still waiting and don't know when. 

Same customer service with exactly the same sentences. They lost my files betwen fitbit and google account. So Boring...so annoying... So much money out... I'm so upset.

Next one would be garmin maybe. For sure no more fitbit ! 

[CWL]

I first noticed that my battery was draining very quickly.  Now it is stuck with the Fitbit logo.  The watch is useless.  I have tried to shutdown and restart multiple times, but nothing works.  I will not replace this watch with another Fitbit product.  What a piece of junk!

[Lisaa67]

They sent me a survey I gave the 1 star. If I could have they would have gotten zero. I would love to know how many customers they lost.Sent from my T-Mobile 5G Device

[CWL]

Google and Fitbit are terrible companies.  The Fitbit watch will eventually disappear because it is such a poor product.