Sense stuck on Fitbit logo

[Smanners]

Recently has the above issue.   Fitbit tried to give me a voucher for a new one but….Here is the fix, it works !

I had the same problem with my Sense  and was able to solve it.

What you need to do is not just a hard reboot (long press), but a factory reset. This restarts the setup process.

However, the button sequence for this is a bit tricky and you might need several attempts.

It works like this:

When you see the Fitbit logo, hold the button, wait for the display to go off, but still hold the button, wait for the vibration, then briefly release and immediately press again.
The Fitbit logo will appear again. When it disappears again (this time without waiting for a vibration), immediately release and press the button again. Wait for the next vibration, then release and wait for the device to restart.

Good luck.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Smanners. It's nice to see you around the Fitbit Community Forums. Thanks for taking the time to share the steps that helped you to solve the syncing issue with your Sense. Your post will be of so much help to others. I'm glad to hear that you're back on track! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

In case you have any inquiries regarding the outcome of your case, my best advice is to keep the conversation with our Support Team.  Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.