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Sense stuck on Fitbit logo

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‎09-18-2024 20:49 - last edited on ‎09-19-2024 07:03 by Fitbit Moderator

‎09-18-2024 20:49 - last edited on ‎09-19-2024 07:03 by Fitbit Moderator

My sense started a reboot loop today. I followed instructions in prior threads but I cannot get my sense to factory rest or power on. What do I do now?

Moderator Edit: Clarified subject

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‎09-19-2024 07:04

‎09-19-2024 07:04

Hi there, @Repentandbsaved. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still stuck on the Fitbit logo. I understand your concern, we're here to help you!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎09-19-2024 18:14

In response to MarreFitbit

‎09-19-2024 18:14

Hello, I am in the same situation. Please help me fix this 

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