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Sense step discrepancy with the app

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‎09-18-2024 05:55 - last edited on ‎09-19-2024 08:39 by Fitbit Moderator

‎09-18-2024 05:55 - last edited on ‎09-19-2024 08:39 by Fitbit Moderator

My Fitbit sense has been very good to me over the years. The past two days I have noticed a discrepancy from the watch to the app. About 1000 more steps on the app vs the watch. Could my watch be dying? Could the phone be pulling data from my phone that adds more steps? Never happened before.

 

Moderator edit: clarified subject.

omegle xender
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‎09-19-2024 08:38

‎09-19-2024 08:38

Hello @aedcce. Welcome to the community forums. 

Thank you for providing the details about this difficulty that you are experiencing with your Sense. 

Please confirm if you by any case have activated 'Mobile Track'; it is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

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