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Sense stuck on Fitbit logo

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‎01-10-2025 10:50 - last edited on ‎01-10-2025 13:21 by Fitbit Moderator

‎01-10-2025 10:50 - last edited on ‎01-10-2025 13:21 by Fitbit Moderator

Hi, My Fitbit sense suddenly rebooted and is stuck at Fitbit Sense logo. I tried charging, resetting, hard resetting etc. but nothing helped . I reached out to support and they told me my fitbit is out of warranty. However, I fail to understand why it suddenly got stuck at fitbit logo (seems like software upgrade issue). Could somebody in Fitbit sense software confirm if any new software was pushed to my watch ? Thanks

 

Moderator edit: clarified subject.

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‎01-10-2025 13:19

‎01-10-2025 13:19

Hi @Sandy12345. Welcome to the forums.

Thank you for taking the time to share the information regarding this difficulty with your Sense. Sorry to know about it. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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