Sense stuck on a reboot loop

[Ziojoe]

I couldn't reply to the comment in the forum as replies were disabled, but I wanted to share my solution.

To elaborate, 2 of my fitbit senses just stopped working and would only cycle through an endless loop of vibrate, black screen, logo, black screen then repeat until the battery died.  

I tried the hold button for 10s for reset but that never worked.  So I called in for support and here's what worked.

Press and hold the button for 10s release and do it again release and do it again, that's 3 times.

Then wait, after a short while, maybe 10s the logo comes on and it no longer loops.

I waited a while as the tech believed this didn't work, (maybe 30s-60s), while I was put on hold I pressed the button quick and the screen came on saying unable to clear data, try again (or something like that) with a big red X.  

At this point the support person came back and informed me to open my fitbit app and add a new device and then it connected.  It took 2 tries to update it, but now it's reset and working again.

Hope that helps someone else.

cheers


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ziojoe. Thanks for stopping by in the Fitbit Community Forums and sharing the steps that worked for you. I'm glad to hear that our Support Team was able to solve your issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Popjig]

Hi there - exactly same has happened to me. Have tried all the above, thought I’d got it sorted by adding / pairing new device again, worked for few minutes then stopped again (this time randomly showed temperature gauge (not appropriate as neither too hot nor cold), then it showed 0% battery symbol (also not true as fully charged to 109% earlier today….) tried different charging cables none of it works - has there been an update from Google that’s caused this?? 🤔🤔

[Ziojoe]

Hi,
Sorry to hear. As for any updates, I've heard nothing.
That's news to me, mine has been working for 2 days so far, I charged my
first one that I had given up on and did the same without actually adding
the device as it would erase mine.
Being persistent, I would throw it on the charger again and try again...as
with all tech, if at first it doesn't work, reset and try again.
On a seperate note, calling support and asking about it will get you a 35%
discount on a replacement if you so choose.
Goodluck
Joe

[Lalalandian]

Exact same thing happened to me yesterday as well. Now mine is not working at all! Totally black screen and side button not working like it was dead. However, the battery started to drain fast so I put it on the charger. It last read 100% and now I my app can’t locate it. 

[Lalalandian]

I also contacted support and tried all the above steps. Seems odd I’m not the only one. 

[Darll4]

Yes …. Same thing here logo came up and tried all the things and nothing ??!!?? Weird that it happened to so many people at once ?? 

[Ziojoe]

Well it happened to me one my first sense about a year ago. Then it
happened with my second one about a month ago. Right around the 1.5 year
mark for both.

[AEPZ]

Every time you update the IOS app, you roll the dice. My Sense was fine this morning as soon as I updated the IOS app this morning, bam all the failures you read about her. Coincidence or unplanned (Google planned obsolescence). This exact same scenario happened with my wife’s Versa. 

You follow all the so called solutions and tricks until you get so frustrated and impatient you swallow your pride and ask for support only to get the 35% discount to have the opportunity to play again, and lose. The house always wins.