Sense stuck on a reboot loop

[hollytolo]

Fitbit sense stuck in reboot / startup loop. All prior posts have the same reset suggestion and it's not working on this sense. What else to do? Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @hollytolo. Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Sense. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair the Fitbit Sense from the phone's Bluetooth and also make sure it's no longer connect to the Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off the phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up the Fitbit Sense again.
• If there is no connection, restart the Fitbit Sense.

If you can't get started with the Fitbit Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[hollytolo]

While I will try this, I would like to make it known that the reason this
is occurring is not because I was performing a factory reset without first
unpairing my device from my account and Bluetooth settings. This started
while I was having a standard day, not even utilizing my device or account
to any specific extent. I will update when advice for fix is completed.
Thank you.

-----------

Didn't work. It's still stuck in the reboot loop. The app will not find the sense. 

[Laalaau2]

Im having the same issue. I was sleeping and it just started to vibrate for a second. Now it wont stop, it vibrates once every 30 seconds. I went through all of these steps and the app cannot find the Sense.

[hollytolo]

There are now two of us with this issue. Please advise. 

[mmnest7405]

I'm having the same issue. Mine went dark last Tuesday while I was at work. I wasn't touching it either. Tried resetting, draining the battery, nothing.

[EAtoms]

Same issue for me too...

[Redrdr1994]

I am having the same issue. I was asleep and woke up to the fitbit logo on the screen. Thought I need to charge and not working. I can not reset or turn off my Sense.

[Laalaau2]

Clearly some update was done and now everyones watches arent working!

[Matt1318]

Your suggestion didn’t work and this is not the first time a Fitbit device that I have owned has done this. It happened with my Ionic and now it’s happening with my Sense. 
Last time this happened with my Ionic, after tying the same troubleshooting suggestions,  Fitbit said it could not be fixed, and that they would give a discount towards a replacement. It’s super frustrating to deal with the lack of durability these device seem to have. 

[Laalaau2]

I just called and basically I have to get a new one. Luckily... I think... mine is in the warranty window that I do not have to pay... but they still shouldn't be charging people if it's a defect in the product!!!

[Redrdr1994]

What number did you call? How long have you had your Sense?

[vivienneRN]

Now there are 3 people with same complaint

[vivienneRN]

So I spoke with Fitbit rep , since my Sense is doing the same thing, and they said they did not have this reported as a common problem . Not sure, but hopefully everyone having this issue is notifying Fitbit so they can hopefully resolve. I didn't get any resolution to it 😡

[hollytolo]

Please repond to us. A number of people are having the same issue. Thank you. 

[Matt1318]

So I went through the Fitbit support line and told them I’ve tried the suggested troubleshooting to no avail. They gave me the option of either 50% off a new device or a free Sense replacement. I chose the replacement, but I will probably be posting the same message in a year or so as that seems to be how long these last. This will be the last Fitbit product I use. Hope everyone else gets their stuff sorted out soon. 

[hollytolo]

Thanks for this. I'll try calling next too. 

[JJJoey]

add me to the list 

[SharonR6604]

Me too!! 

[DREverett]

I am having the same issue with my device!! I did as suggested and it is not working… Still in the reset loop!! PLEASE ADVISE!!!