Sense stuck on the Fitbit logo

[zaneegl]

Hello!

My Sense display is stuck! It shows only Fitbit starting logo. Backside flashes also aren't working.

I tried restart it, tried to restart app, but nothing worked.

Very disappointing, cause I can't find decent solve of this problem. I read that this issue is quite common, but no one from Fitbit support can really help. You can't even communicate with support team directly but need to write in chat. What a shady customer service.

Never buy a Fitbit if you have a choice!

Moderator Edit: Clarified subject

[Wanch]

@zaneegl 

Here's a couple of things to try.

If your Fitbit Sense display is hanging or not working properly, there are several steps you can take to troubleshoot and potentially fix the issue.

First, ensure your Fitbit is fully charged. A low battery can cause the screen to malfunction or become unresponsive.
Connect your device to the charger and allow it to charge for a sufficient amount of time. Once charged, attempt to power on the device and see if the screen becomes active again.

If charging does not resolve the issue, you can try restarting your Fitbit. For the Fitbit Sense, press and hold the Power button for 10 to 15 seconds until the screen goes blank and the Fitbit logo appears.
This can help clear any software glitches that might be causing the screen to hang.

Additionally, check for any recent software updates. Fitbit regularly releases updates to address various issues, and updating your device can often resolve screen problems.
You can update your Fitbit from your smartphone by opening the Fitbit app, clicking on your profile, and selecting your device name. If updates are available, follow the prompts to install them.

If the screen remains unresponsive after these steps, it might be a more complex hardware issue. In such cases, it is advisable to contact Fitbit customer support or visit an authorized service center for further assistance.

Cleaning the screen can also help if dirt or moisture is interfering with its functionality. Gently wipe the screen with a soft, lint-free cloth to remove any debris.

Lastly, if your screen has physically disconnected from the watch, you may need to reattach it using adhesive, but this is a more advanced repair that may require professional assistance.

If none of these steps resolve the issue, consider reaching out to Fitbit support for more specific guidance or to explore repair options.

Good luck,

-Steve

[ManuFitbit]

Welcome to the forums @zaneegl. 

Thank you for providing the details regarding this inconvenience that you are experiencing with Sense and for trying to fix it on your own. I appreciate you taking the initiative to resolve the problem.

Welcome back @Wanch and thanks for helping. 

I suggest following the steps below in the order listed:

• Unpair the Fitbit Sense from the phone's Bluetooth and also make sure it's no longer connect to the Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off the phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up the Fitbit Sense again.
• If there is no connection, restart the Fitbit Sense.

If you can't get started with the Fitbit Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?