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Sense stuck on the Fitbit logo

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‎11-18-2021 16:56 - last edited on ‎11-19-2021 11:50 by Fitbit Moderator

‎11-18-2021 16:56 - last edited on ‎11-19-2021 11:50 by Fitbit Moderator

  • My sense acts weird. 1 day it vibrated the whole day… now the sense is stuck. It shows the Fitbit sense logo… tried to press the button to switch it off, but it doesn’t work. Anybody advice?

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎11-19-2021 13:59

‎11-19-2021 13:59

Hi there, @Jennifer78.

 

Thanks for the details and steps tried prior to posting. I'm sorry you're having this experience. Given this situation, I'd recommend the following steps to get your watch reconnected to the Fitbit app:

 

  1. Remove your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch one more time.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Sense, tap Replace Device and follow the on-screen instructions.

 

Hope this helps.

Best Answer