help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense suddenly not syncing with my iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2023 08:43 - last edited on ‎03-16-2023 18:38 by Fitbit Moderator

‎03-13-2023 08:43 - last edited on ‎03-16-2023 18:38 by Fitbit Moderator

Even though it says it has synced, steps and correct heart rate not showing up.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-16-2023 18:43 - last edited on ‎03-30-2024 13:07 by Fitbit Moderator

‎03-16-2023 18:43 - last edited on ‎03-30-2024 13:07 by Fitbit Moderator

Welcome to the community, @Glmoore.

I've moved your post to the Sense board so we can keep the forums organized. Thanks for the details provided and just to confirm, do you mean the steps and heart rate aren't showing up on the watch? Or is the issue with the Fitbit app not showing this data?

As you may know, our team recently released a new update for the Fitbit app. If you've installed it, please try rebooting your phone, opening the Fitbit app and pulling down on the screen to force a manual sync. Then check if your details update on both your watch and the Fitbit app.

Best Answer
0 Votes