Sense touchscreen isn't working

[SunsetRunner]

Problems with the Fitbit Sense.

The screen stops responding as it should. Swiping left, right, up or down doesn't work or only halfway.
All the steps suggested as a soft reset or a hard reset (back to factory settings) do not work.
In response, I get:
Thank you for going through the steps. We regret that they did not offer a solution and are happ


Moderator Edit: Clarified subject

[Guy_]

Hi @SunsetRunner - if a factory reset hasn't fixed the issue with the standard Fitbit clock face the watch probably is faulty.

You could try changing clock face, though it probably won't help.

If you are still under warranty you can get it replaced.

[MarreFitbit]

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is still not working. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Guy_ Thanks for your input!