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Sense tracked too many steps while I was sleeping

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‎06-21-2022 23:13 - last edited on ‎06-23-2022 10:05 by Fitbit Moderator

‎06-21-2022 23:13 - last edited on ‎06-23-2022 10:05 by Fitbit Moderator

Hi, 

Why has my fitbit sense recorded 29942 steps whilst I've been asleep. I had a great night sleep but I haven't done the 16 miles it says I have.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-22-2022 01:01

‎06-22-2022 01:01

Hi @steve68004 - if you look in the forum there are a group of you doing steps in your sleep! As a first step (ha!) try restarting the watch with a full Shutdown. Wait 10 seconds before placing it on the charger to restart it and fully charge it.

 

Also check in the app, click profile photo, that MobileTrack is not installed or any other trackers, and that you don't have other devices connected to your watch or links to other apps that could be sourcing the steps.

Author | ch, passion for improvement.

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‎06-23-2022 10:07 - edited ‎11-16-2023 03:28

In response to Guy_

‎06-23-2022 10:07 - edited ‎11-16-2023 03:28

Hi there, @steve68004. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

As @Guy_ has mentioned, do you use MobileTrack? MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

One of the recommendations is to disable this feature by following the steps described in this help article and monitor your tracker's behavior to see if this has any relationship.

Know that you can negate the extra steps in the Fitbit app. For more information, see: How do I add, edit, or delete Fitbit data and activities?

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎06-27-2022 13:45

In response to MarreFitbit

‎06-27-2022 13:45

Hi,
Thanks very much for your replies. I do have the Sense linked to a noom
app, there was no fan/ vibration etc. It was reading fine as I went to bed,
then when I woke it was registering a crazy amount of steps.
So possibly it could have been a Noom app issue? It has been fine since and
was working great up until then also.

We'll have to wait and see if it happens again.

Once again, thankyou MarreFitbit and Guy_ for your help

Regards

Steve
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