help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense vibrates at random times

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2021 15:36 - last edited on ‎07-21-2021 09:37 by Fitbit Moderator

‎07-20-2021 15:36 - last edited on ‎07-21-2021 09:37 by Fitbit Moderator

I love my Sense but it goes wild and vibrates and changes images at random times. I really hate when this happens while I am sleeping and it wakes me up. How can I stop this?

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-21-2021 09:45

‎07-21-2021 09:45

Welcome, @jimgrosset. It's great to see a new face around.

 

I'm sorry for the inconvenience experienced with your Sense and thanks for the details. This is odd and because your post didn't mention, may I know if you've tried restarting your watch? If you have, I'd recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

 

Have a good day.

View best answer in original post

Best Answer
1 REPLY 1

‎07-21-2021 09:45

‎07-21-2021 09:45

Welcome, @jimgrosset. It's great to see a new face around.

 

I'm sorry for the inconvenience experienced with your Sense and thanks for the details. This is odd and because your post didn't mention, may I know if you've tried restarting your watch? If you have, I'd recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

 

Have a good day.

Best Answer