Sense warranty services in India vs US

[SbhShukla]

I am planning to buy Fitbit sense in USA. I have couple of questions wrt that 

1. Is the warranty valid in India 

2. Does ecg, temperature sensor, stress management and Spotify work in India if bought from USA

3. Would sense be still useful if I don't subscribe to premium services? What is the difference 

Moderator Edit: Clarified subject

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Rich_Laue]

Normally the tracker's warranty is set at time of purchase. In your case it should be under the USA warranty. 

As for the other bells and whistles, several users have said that when they changed their location, they where able to install/use them. I haven't seen any notice on what happens when they properly set their location. And do not have personal experience. 

[Bhavya22]

Hi Team

I am planning to buy a Fitbit sense from USA and plan to use it in India need help with a couple of questions

1. Will the warranty be valid in India?

2. Will the FitBIt Sense Features be available in India to use ? since this is not yet launched in India 

3. Any Timelines as to when this can be launched in India 

[LizzyFitbit]

Hi @SbhShukla and @Bhavya22, welcome to the Community Forums. @Odyssey13 and @Rich_Laue, thanks for your

@SbhShukla and @Bhavya22, thanks for your interesting in our Fitbit Sense and let me help you with your questions. Before anything else, let me explain that every Fitbit product is covered by our warranty as long as it was purchased from our Fitbit store or an authorized retailer. For more details and the requirements to claim a warranty, please check our Warranty Policy.

Once purchased, the Sense can track your basic stats and sync them in the Fitbit app regardless of where you're. However, there are certain features, such as ECG, that won't be available unless they've been approved and are available in your country. Currently we don't have detailed information of when those features will be available in India, but we'll make sure to share any update in the Community Forums or our Press Releases.

In regards to Premium, this is an additional service that uses your Fitbit device activity to provide personalized insights, guidance and coaching to help you achieve your health and fitness goals. While your basic details will be synced in the Fitbit app, detailed information and analysis will be available for Premium members. To know more about the benefits of this service, see this help article.

By the way, I've moved your posts to this new thread so you can have more chances to receive help from the Community.

See you around.