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Sense watch face fell completely off

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‎03-24-2022 11:55 - last edited on ‎04-05-2022 16:51 by Fitbit Moderator

‎03-24-2022 11:55 - last edited on ‎04-05-2022 16:51 by Fitbit Moderator

My watch face fell completely off today and I am out of warranty. I wear my watch sporadically and I literally looked down and it was off. With this, I was told that I am only eligible for a discount. I have had so many Fitbit problems and replacements in the past that I finally decided to splurge on a Sense. For $300, you would think the watch would last a month past the warranty. I am incredibly disappointed and will no longer be a customer.  

 

Moderator edit: updated subject for clarity

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‎04-05-2022 16:51

‎04-05-2022 16:51

Welcome to the Fitbit Community, @angrydog.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Have a nice day.

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