help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense went blank and now it has a black screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2021 08:22 - last edited on ‎06-12-2021 06:10 by Fitbit Moderator

‎06-11-2021 08:22 - last edited on ‎06-12-2021 06:10 by Fitbit Moderator

I just went swimming for the first time with my 3 week old Sense. The screen locked and I couldn’t unlock it. Then it went blank with a black screen. 

 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-12-2021 06:12

‎06-12-2021 06:12

Hello @Jules_LF. Welcome to the community forums!

 

Thank you for the information. I was able to see that you reached out to our Support Team and they are currently working on your case. If you still have additional questions or inquiries, please reply back to your case and they will be glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-12-2021 06:12

‎06-12-2021 06:12

Hello @Jules_LF. Welcome to the community forums!

 

Thank you for the information. I was able to see that you reached out to our Support Team and they are currently working on your case. If you still have additional questions or inquiries, please reply back to your case and they will be glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes