Sense will not charge

[Pegness]

My sense will not charge.  I have tried multiple plugs, I have cleaned the connectors and nothing works.  When I hold the button on the side, it comes up on the screen 0% charged.  I am really frustrated.  Anyone have any suggestions or solutions.

Moderator Edit: Formatting

[Guy_]

Have a look at the suggestion posted here

It may help you figure out the problem.

[LizzyFitbit]

Hi @Pegness. Welcome to the Community Forums. @Guy_ Thanks for stopping by to help our member.

@Pegness  I understand how frustrating this can be and thanks for every step tried prior to posting. Because the possible troubleshooting steps have been exhausted, I'd recommend contacting our Support team so they can evaluate your watch's behavior and bring you back on track. Please click here to get connected with them via chat or phone.

[greggt]

Lizzy, I am having a problem with my Fitbit Sense charging.  On the charging cable one of the 4 little brass contacts is not springing back into position like the other three.  It will not connect to my Sense to charge.  Is there a way to fix this DIY or do I need to send the watch and cable back?

Thanks

Gregg

[Guy_]

@greggt  Seems quite a common problem.

Probably best to contact Fitbit Support directly. They may be able to help you with a replacement cable.

[greggt]

@Guy_ Thank you so much.

[LizzyFitbit]

Hi @greggt. Welcome on board. @Guy_ Thanks for your help.

@greggt Thanks for joining this thread and sharing detailed information about your Sense. I was checking your details and it seems you already have a case created with our Support team. I'd suggest keeping an open communication with them and make sure to share every step that you have tried, so they can provide you with further assistance.