help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense touch screen isn't responsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2021 14:41 - last edited on ‎04-23-2021 18:11 by Fitbit Moderator

‎04-20-2021 14:41 - last edited on ‎04-23-2021 18:11 by Fitbit Moderator

It started with my fitbit restarting about ten times in an hour, finally I manually restarted to twice and then it stopped, but now the touch screen won't work.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-23-2021 18:15 - last edited on ‎05-22-2024 07:54 by Fitbit Moderator

‎04-23-2021 18:15 - last edited on ‎05-22-2024 07:54 by Fitbit Moderator

Welcome, @Kellifer. It's good to see a new face around.

Thanks for every step tried prior to posting, I'm sorry your Sense is still not responding when touching the screen. Because this shouldn't be happening, I went ahead to review your details and noticed that you already have a case created with our Support team. It seems they're providing you with assistance, so please follow their instructions and follow up with your email case should you have any further questions.

Best Answer
0 Votes