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Sense notifications not working

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‎04-19-2021 09:31 - last edited on ‎04-24-2021 06:44 by Fitbit Moderator

‎04-19-2021 09:31 - last edited on ‎04-24-2021 06:44 by Fitbit Moderator

Fitbit app is saying my huawei p30 pro needs restarting to enable notifications. I have tried this and checked that notifications are turned on. Still the message and still no notifications.

any idea please.

 

 

Moderator edit: subject for clarity/label

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‎04-22-2021 09:29

‎04-22-2021 09:29

Hi @Mark_1964.

 

Huawei phones are notorious for killing background processes, so this could be what's happening to the Fitbit app on your device. Have you tried going into your phones battery settings and turning off any optimisations for the Fitbit app? Ideally you want to allow it to run in the background. Also I'd recommend locking the Fitbit app in the app switcher, this should help prevent the app being cleared from memory.

 

You can find some instructions on how to turn off battery optimisation (here). 

Community Council Member

Nathan | UK

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‎04-23-2021 09:01

In response to N8teGee

‎04-23-2021 09:01

Hi

I have discovered that by pairing an Ionic with the app and then removing it and repairing the Sense, this has cleared the problem.
If I didn’t have a different watch available the Sense would have ended up being returned.

Cheers

Mark

Sent from my iPhone
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