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Heart rate is inaccurate on Sense

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The heart rate in my Fitbit since is way off. I am somebody with high heart rate and I get only 70 to 80 after a brisk workout in the Fitbit sense but when I check it with my Fitbit inspire HR and other phone apps, it’s around 113-115. That’s way off. I want to see if there is any fix or should I return it

 

 

Moderator edit: updated subject for clarity. 

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@Sensenotasgood I did a number of activities with Sense and both HR and GPS are simply not fit for purpose. I had two devices (the second one I still have). First, I bought it myself and send it back for a full refund. The second device I borrowed from a friend who doesn't mind me keeping it for now so sometimes I give it a go just to see whether anything changed. Getting into zones is particularly important when you based your exercising on that. For such a purpose Sense is no go and I don't think there is anything that can fix it. Before, I assumed that steady-state activity may produce better results but one of my runs proved it's really random. Here it is:

analysis-hr-training.png

 

My target training zone is zone 2. The orange graph is the chest strap connected to the Garmin watch (the chest strap is very accurate, it responds to changes in the heart rate instantly). The blue graph is Fitbit Sense. The only place they both agree is a dip near 9km which is me waiting at the level crossing to open. I never during this particular run went above tempo zone (green). It was a slow base/recovery 10km run, no way I could reach HR at the anaerobic zone (5). The Sense HR is inflated and pretty much rubbish. Using it during the run to make sure that I stay within a range of the desired zone is not possible. When I assume I want to spend 1hr in zone 2 (easy low-aerobic) then I need accuracy. This is the accuracy:

time-in-zones.png

 

Fitbit Sense is nowhere near that and I doubt it will ever be. Sorry but numbers don't lie.

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@Doesntmake_sens , There is no specific fix for inaccurate HR readings. As long as your device, Fitbit app, and phone are updated, it sounds to me you are experiencing a hardware problem.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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Same problem since new. Several reports to Fitbit who have agreed to replace once I send it back. Will wait to see if the replacement is any better. But to be honest, not holding up much hope as they replaced 2 previous models for the same reason after each recorded inaccurately after 6 months. Best of luck. 

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@Sensenotasgood ,if you remember, can you please let me know if you get a functional replacement? I had other issues with mine, several in fact, after a hard reset my initial problems were fixed, now the HR is f...I don't know how it is even possible, but my HR drops when I start moving...

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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Will do. I experienced drops too when exercising. Couldn’t get into exercise zones sometimes. Tried hard reset, seemed ok for a few days then back to usual. Will keep you posted. 

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@Sensenotasgood I did a number of activities with Sense and both HR and GPS are simply not fit for purpose. I had two devices (the second one I still have). First, I bought it myself and send it back for a full refund. The second device I borrowed from a friend who doesn't mind me keeping it for now so sometimes I give it a go just to see whether anything changed. Getting into zones is particularly important when you based your exercising on that. For such a purpose Sense is no go and I don't think there is anything that can fix it. Before, I assumed that steady-state activity may produce better results but one of my runs proved it's really random. Here it is:

analysis-hr-training.png

 

My target training zone is zone 2. The orange graph is the chest strap connected to the Garmin watch (the chest strap is very accurate, it responds to changes in the heart rate instantly). The blue graph is Fitbit Sense. The only place they both agree is a dip near 9km which is me waiting at the level crossing to open. I never during this particular run went above tempo zone (green). It was a slow base/recovery 10km run, no way I could reach HR at the anaerobic zone (5). The Sense HR is inflated and pretty much rubbish. Using it during the run to make sure that I stay within a range of the desired zone is not possible. When I assume I want to spend 1hr in zone 2 (easy low-aerobic) then I need accuracy. This is the accuracy:

time-in-zones.png

 

Fitbit Sense is nowhere near that and I doubt it will ever be. Sorry but numbers don't lie.

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Thank you for this.  This information, coupled with the export limitations tells me that I will probably return the Sense, and keep my Samsung Galaxy Watch 3, as I know it, and it's pretty accurate having compared it with a chest strap and the Garmin Venu I had.  Good information here. Thanks.

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I think I got the worst HR results up to date! Same as before, a steady-state run in the low-aerobic zone. Targetting 1 hour in low-aerobic. This is interesting as usually, Fitbit lowers HR comparing to the chest strap but this time it's the opposite.

 

run2-lowaero.png

 

Orange - PolarhH10 + Garmin Fenix 6 Pro, Blue - Fitbit Sense

The result is absolute garbage. I restart the device before each sync (otherwise it just doesn't sync) but also I restart before each run. Usually, at least average is not far off but this is... I can't find words 🙂 An interesting thing that in the beginning my HR shoots up to 180 and stayed there. It may be a coincidence but my cadence was 180spm for most of the time. It is a known issue of many wrist-based HR monitors that the running cadence interferes with sensor readings and the point is, the algorithm has to recognize that and filter out. Otherwise, it will take steps for heartbeats. I know that Fitbit devices don't support cadence as a running parameter so I would assume, the cadence isn't taken into account by the algorithm. That could fix issues with running/walking/jogging.

 

 

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Hi,

 

It looks like the Fitbit Sense is not worth the purchase. The whole reason behind a Fitbit is accuracy for heart rate and SP02. 

This is worrying given the price of the Fitbit Sense and the clear user feedback that it is not accurate. 

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