09-18-2021 13:41
09-18-2021 13:41
I bought my Sense last week and it was working perfectly until yesterday.
After charging it back to full, it worked fine, until it completely died at like 96% battery left.
I've tried everything to turn in back on (charging again, cleaning contact points, holding the button,...)
But it's still completely unresponsive.
Are there any other ways I can still try? Or is it completely bricked?
09-18-2021
14:34
- last edited on
02-28-2025
13:40
by
MarreFitbit
09-18-2021
14:34
- last edited on
02-28-2025
13:40
by
MarreFitbit
Hi, welcome to the Fitbit Community forums, @Simonvdb.
Thank you for sharing that you've been experiencing this inconvenience with your Sense watch and that you already tried a few troubleshooting steps.
In this case, if you already tried the restart and recharging the device and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
Have a great day.
09-18-2021 16:02
09-18-2021 16:02
Mine did the same thing a few weeks back. After a couple of days I noticed it came back on and I then had 2% battery life left. I charged it and since then, I have had no issues..
09-18-2021 16:47
09-18-2021 16:47
Did this ever get resolved? Mine was fine today until about half way through a round of golf. It was stuck on Fitbit logo screen. When I touched the button it would vibrate but stayed stuck in the screen. When I got home I held the button down and it shut off. Now I have charged it, tried to start it back up every way I know and it is just dead
09-18-2021 16:48
09-18-2021 16:48
give it a couple of days.
09-24-2021
18:19
- last edited on
02-28-2025
13:37
by
MarreFitbit
09-24-2021
18:19
- last edited on
02-28-2025
13:37
by
MarreFitbit
Welcome to the Community forums, @Dillon06.
Thank you for confirming that you've been experiencing the same inconvenience with your Sense watch.
I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed.
Have a great day.