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Sense will not turn on

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‎11-08-2021 06:53

‎11-08-2021 06:53

My Fitbit Sense will not turn on. It does not vibrate when I hold power button and will not respond to charging. I am a Fitbit premium member and have had this Sense for less than one year (Christmas gift). 

 

Also, I had to buy a new one (Charge 5) yesterday to keep my 217 day step streak. I am training for a few triathlons and would like to use my Fitbit to track my training but need a reliable product. I would like to have my Sense replaced ASAP.

 

Please advise.

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2 REPLIES 2

‎11-08-2021 09:45

‎11-08-2021 09:45

All of the exact same issues.  It's extremely frustrating when I use and rely heavily on my fitbit Sense watch.  Although I am not an apple fan, I may have to make the switch.   

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‎11-08-2021 09:49

‎11-08-2021 09:49

I am leaving on Friday for a physical fitness event and I won't have my fitbit unless I go out and buy another which I am not inclined to do.  Fitbit should replace mine asap.  😤 I can't believe the poor quality and service after spending do much on this watch just or maybe less than a year ago.  Interesting how it stopped working right near purchase anniversary.   🤔 

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