Sense won't Pair

[SunsetRunner]

iOS & iPadOS 16.2 Fitbit app 3.72

The Fitbit Sense would not sync, so I chose to ‘Forget this device.’ I then chose ‘Set Up a Device’

It gives me the “Enter the 4 digits on your display” message and the 4 digits show up on my watch, but when I enter them, it throws up the error: “Something went wrong There was an error while trying to pair your device.”

It can communicate the 4 digits to the Fitbit but cannot pair. The watch is now 24 min. slow, so it can’t tell time either..

This happens on my iPad (with the iPhone off) and on the iPhone (with the iPad off), so I know the problem is with the Fitbit.

The Fitbit, iPad & iPhone are all fully charged. I have reinstalled the Fitbit app on both the iPad & iPhone. I have turned the Fitbit on and off. I have turned the iPad & iPhone on and off. I have turned Bluetooth on and off on both devices, all in every possible sequence.

[Guy_]

Hi @SunsetRunner - if you use multiple devices to connect to the watch it can confuse things. Best is to stick to one device.

Remove both Sense Bluetooth entries from both devices and shut the iPad down.

Logout of the Fitbit App on your phone and restart both watch and phone.

Login to the Fitbit App and wait a couple of minutes for the pair and link prompts, as the Bluetooth should be setup again automatically.

It that fails click on the profile photo and see if the Sense is listed as a device.

If it is click "+Set up a Device" and replace, it may then succeed to setup the Bluetooth again.

[akin463]

Do a reset on the Fitbit device. Plug it in to charge and press and hold on the side button for 10 seconds after which you can try pairing again. I had a similar issue with my charge 2 however I was able to pair it after these steps.

I hope this works out for you.

[SunsetRunner]

Nope. And apparently fitbit doesn't care. So this will be the third (and last) fitbit I will throw in the trash. Tomorrow I am going to the Apple Store.