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Sense won’t charge after firmware update

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‎08-12-2022 09:47 - last edited on ‎11-21-2024 05:46 by Fitbit Moderator

‎08-12-2022 09:47 - last edited on ‎11-21-2024 05:46 by Fitbit Moderator

After trying to update my sense 2 days ago it won’t work won’t charge zero anything.No replacement at all a discount to buy another watch at best once they review my file.

Very disappointed with customer service especially the attitude of the person on the phone.

 

Moderator Edit: Clarified subject

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‎08-19-2022 14:42 - last edited on ‎09-19-2024 04:58 by Fitbit Moderator

‎08-19-2022 14:42 - last edited on ‎09-19-2024 04:58 by Fitbit Moderator

Welcome to the Community, @Swahaama.

Thanks for letting us know about the Sense. I'm sorry for this inconvenience, as well as your interaction with our Support team. Our team constantly works to improve our devices and services , and the input we receive from our members is a big part of the process. Your feedback is appreciated and won't be the exception.

While I don't have access to your case, my best advice is to keep an open communication with them. That way they can provide you with more information about their resolution. You can always start a new interaction via chat or phone by clicking here.

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