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Sense won't charge anymore

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‎09-14-2021 12:56 - last edited on ‎09-15-2021 04:41 by Fitbit Moderator

‎09-14-2021 12:56 - last edited on ‎09-15-2021 04:41 by Fitbit Moderator

A couple of weeks ago, I noticed that my sense charging has become very unreliable. It always snapped right on and simply charged. But I started to notice that I would grab my watch the next morning and it would not be recharged. I have cleaned the back of the watch and the four tiny contacts on the charger -- but this thing RARELY charges now. I did some searches online and there are a TON of people talking about how unreliable this setup is...not sure if it's the watch or the tiny contacts on the magnetic charger. Does anyone have any suggestions?

 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎09-14-2021 13:01

‎09-14-2021 13:01

Hi @SantacroceMJ  get with customer support, they can "see" more of how your Sense is charging on their end. You shouldn't keep your Fitbit on the charger overnight.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-21-2021 10:00

In response to Odyssey13

‎09-21-2021 10:00

I have decided to cut my loses and I have discarded this watch. Too frustrating.

Best Answer

‎09-21-2021 18:40

In response to SantacroceMJ

‎09-21-2021 18:40

@SantacroceMJ Welcome to the forums. @Odyssey13 Thanks for your great help.

 

@SantacroceMJ Thanks for every step tried prior to posting. This isn't the experience that we want you to have with the Sense, and I'm sorry you've gone through this inconvenience. The feedback shared in the forums never goes unnoticed as it helps us to evaluate our procedures, work on our products, and improve the experience with them. Your comments won't be the exception and please know you're always welcome back to the Fitbit family if you change of mind.

 

Have a good day.

Best Answer