Sense won't charge anymore

[LisaCarson]

Hi everyone I see that alot of you are having trouble charging your Fitbit sense. I received mine as a gift for my birthday and now it is not charging. I bought new charging cables and went through the problem solving list and still not charging. Can anyone suggest anything else to do? 

Thank you 

Lisa 

Moderator Edit: Clarified subject

[Guy_]

Hi @LisaCarson - so you specially cleaned it, tried a new charge cable, tried a new power source such as a PC.

Click for more here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Press the button to see if it vibrates at all or wakes, if yes it may be the screen.

If the screen is not working but the watch is working, see if it will sync, with the Fitbit App.

Also press the button for at least 8 seconds and see if it vibrates or the logo appears.

[LongviewWA]

Check the charger, replaced my charger in March, now it now it's dead again!

Same problem back of charger has 4 prongs, the bottom left prong gets depressed

and it won't charge.  You can feel 3 of 4 prongs sticking up

oops I meant to say bottom right prong is flush or depressed

[Daviron]

yes that is my problem also, did the new charger also do this?

--
Debbie Aviron

[MarreFitbit]

Hi there, @LisaCarson. Welcome to the Community Forums! @LongviewWA Thanks for stopping by here! Thanks for trying to troubleshoot the issue with your Sense devices before reaching out. I understand where your concerns are coming from and how you guys must be feeling. @Guy_ Thank you for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. 

@Daviron Welcome on board!  If you're still having issues to charge your Sense, please see Why isn't my Fitbit device's battery charging? 

[LongviewWA]

Yes same problem, however, I talked w/customer service and they are sending me another charger for free.

I was surprised, cuz the 1st time they made me jump thru a lot of hoops 1st.  Like send my complaint in writing, 

then they wanted pictures...It took about a week before they finally decided to replace it.  A completely different 

experience.

Vicki in Longview, WA

[LisaCarson]

Hi Vicki I called customer service they were great. I am still under warranty and they are sending me another watch. It supposed to be coming in on Saturday. Thank you for the advice to call.

Thanks again,

Lisa

[LongviewWA]

Lisa,

I'm so glad you took my advise.  I've not yet rec'd my new charger, but I have been assured it's on it's way.

I've read of some complaint about customer service, but they were great & professional w/me

Vicki in Longview, WA