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Sense won't charge anymore

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‎05-07-2023 04:38 - last edited on ‎05-09-2023 11:08 by Fitbit Moderator

‎05-07-2023 04:38 - last edited on ‎05-09-2023 11:08 by Fitbit Moderator

Hi, I believe that my Sense is still under warranty but it is not charging with the original cable.  I’m not sure if it is a cable issue or a connector pin issue.  Is there a warranty form to complete?  I’m not sure if I still have the purchase receipt from 7/22.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-07-2023 06:08

‎05-07-2023 06:08

Hi, @Kport , before contacting Customer Support (which deals with all warranty issues) you will be advised to clean the charging contacts on the Sense.  Instructions are here .  You should also have a look at the trouble shooting article for a Fitbit that is not charging.

 

If after trying these trouble shooting steps your Sense still won’t charge please get in touch with Fitbit Customer Support on Contact.Fitbit.com who will help you with your warranty query.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-09-2023 11:09 - edited ‎06-07-2023 08:26

In response to Julia_G

‎05-09-2023 11:09 - edited ‎06-07-2023 08:26

Hi there, @Kport. Thanks for the details provided in your post about the issue with your Sense. @Julia_G Thank you so much for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-14-2023 23:22

‎05-14-2023 23:22

Check the charging cable
Make sure it's securely plugged into both your Fitbit and the power source. Try using a different USB port or wall adapter to see if that helps. And if you have a spare charging cable, try using that as well to see if the issue is with the cable itself.

 

Regards,

Will

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