Sense won't charge anymore

[lgeres]

Cleaned the charging surface with alcohol as suggested. Also cleaned the charger with alcohol pad. Work once but the next day it failed to charge. 

Moderator Edit: Clarified subject

[Maxis]

Since yesterday my Sense 2 will not charge. When I coupled it with the charger there was no vibration. Now it is totally out of battery.  I also cleaned both the face and charger. I ordered a new charger this morning, hopefully this is the problem. Own this Sense2 only a month after the first one never worked. 

[MarreFitbit]

Hi there, @lgeres. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Maxis Welcome on board. Thanks for taking the time to troubleshoot the issue with your Fitbit device before posting here. 

I hope the new charger does solve the issue. 

[Maxis]

In the end it appeared that my Fitbit had shut down over night without reason.  Pushing the reset button 10 seconds showed the Fitbit logo. So a reset appeared to be the solution. After that the charger worked again.   A new charger wasn't needed after all. 

[MarreFitbit · Accepted solution]

@Maxis Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[lgeres]

I bought Sense in July 2022 spending $300. The battery completely died this July. I reached out to Fitbit only to know that there is no replacement even if the device died while it was under warranty. I only get 35% discount on a new purchase.
Feels like the giants are taking advantage over the underdogs.

Sent from my iPhone

[MarreFitbit]

@lgeres We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[knoctor]

I checked my charging cable and one of the 4 prongs was depressed (bent) so not making contact. Bought a new charging cord and works fine

[Lad4652]

Why would prongs become depressed?  I have the same problem.   Purchase a new charger? Wow, what next?