Sense won't charge at all

[Xtine6]

/ purchased my Sense on the 09/03/22.  I have found that I've needed to charge daily or every 2nd day.  I have it set on lowest dim, and watch turns on with motion.  Now since last night it has stopped charging all together and is now dead flat.

Moderator Edit: Clarified subject

[Xtine6]

How do I get a new watch or a refund.

[Guy_]

Hi @Xtine6 h have you looked at resolving the high usage of features which inadvertently may be using the battery.ire than necessary, see  How to resolve the Major issues causing short battery life. 

[LizzyFitbit]

Hi there, @Xtine6. @Guy_ Thanks for your help.

@Xtine6 Thanks for the details provided and I'm sorry you've had this experience with the Sense. I went ahead to check your details and it seems you already have a case created with our Support team. I'm glad you're receiving assistance and please follow up with your email case should you have any further questions.

[Xtine6]

Hi @lizzy
Yes that’s correct I have put in for a replacement
I also believe that the charger that it came with is also faulty, but the person on the phone didn’t seem interested about that, as all they will replace is the watch (pebble)
I will have to wait until the replacement arrives and then I’ll find out
Cheers @xtine 6

Sent from my iPhone

[Saurabh25]

I am not able to find any customer care in Malaysia.

[Guy_]

@Xtine6  - get another charge cable because unless the original watch was dirty, the replacement one won't charge either.

@Saurabh25  - you can chat with support via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[LizzyFitbit]

Hi there, @Xtine6 and @Guy_. @Saurabh25 Welcome on board.

@Xtine6 Thanks for keeping me posted. While I'm glad you'll be receiving a replacement, I understand your concern about the charging cable and I'm sorry you've had that experience with our Support team. If by any chance the issue persists, don't hesitate to get in touch with them. That way they can look into your options and help you with this matter. You can use the same link shared before to get connected with them.

@Saurabh25 Thanks for joining this thread and if you've tried the troubleshooting steps described in this help article didn't work, you can contact our Support team via chat or phone. Please click here to find their contact details for Malaysia.