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Sense won't charge correctly

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‎01-07-2021 02:53 - last edited on ‎01-08-2021 10:40 by Fitbit Moderator

‎01-07-2021 02:53 - last edited on ‎01-08-2021 10:40 by Fitbit Moderator

This is the second time I've had issues garging my fitbit sense i got a replacement watchface its been on charge  since I got it this morning 7-1-21 and it hasn't charged its still on charge at this point if it doesn't charge what  can I do

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-07-2021 05:46

‎01-07-2021 05:46

Have you tried pressing the left button for a few [3-4] seconds and see if it vibrates?

 

Also check the charger is properly connected and switched on just in case.

 

If it fails to charge at all its probably best to contact Fitbit Support  directly.They may be able to help you.

Author | ch, passion for improvement.

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‎01-07-2021 12:02

In response to Guy_

‎01-07-2021 12:02

I've tried everything that is why I stated  second time its was charging when I put inon charge when I received it and the it decided last night it won't charge I left it over night and its at 20% from 35% so its scrwed

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‎01-08-2021 11:05 - last edited on ‎06-18-2024 11:57 by Fitbit Moderator

In response to Kristy.F

‎01-08-2021 11:05 - last edited on ‎06-18-2024 11:57 by Fitbit Moderator

Hi @Kristy.F. Welcome to the Community Forums. @Guy_, it's good to see you here and hanks for your great help!

@Kristy.F, thanks for taking the time to troubleshoot your Sense. I understand how you're feeling and I'm sorry that you continue having this experience. I've gone ahead and contacted our Support team so they can create a case on your behalf and provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

See you around.

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