Sense won't charge or turn on

[Suzzzabelle]

My watch is fully charged and it is dead as can be. None of your "suggestions" on this very hard to use and complicated website work. It used to be simple to re-start my watch. I'm going to guess this is because the brand is now owned by GOOGLE. What a nightmare. I stay as far away from them as I can. Time to move on to a different brand.

Moderator Edit: Clarified subject

[LizzyFitbit]

@Suzzzabelle Welcome to the forums.

I've moved your post to the Sense board so we can keep the forums organized. I'm sorry you've had this experience and I appreciate the time taken while working on this matter. I understand you've tried some steps including the restart, but could you confirm if you've exhausted every step described here? Also, do you see any damage on the charging cable or the pins that connect with the watch? These details will help me to investigate and continue helping you.

[Guy_]

Hi @Suzzzabelle  - in addition to the link provided by @LizzyFitbit  do check the cleaning and charge cable, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

It is possible that the battery level shown in the app is from a previous time and the watch just needs charging.

If the charge cable is working and the watch gets hot while charging stop immediately, the watch may have developed a fault, possibly from water getting in.