Sense won't charge

[katstuck]

I have tried charging the watch overnight to no avail. I've rebooted, cleaned it, changed outlets, and tried again and it's completely dead. I just got it a couple of months ago. Can anyone help?

[NellyG]

Hi @katstuck Oh no! First try the suggestions in THIS Help Article. If nothing there fixes it then you will need to contact Customer Support  

[Guy_]

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger]

if it then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure, for Sense and Versa 3 especially, to make sure you are actioning it properly, and for other Versa that the button clicks

[katstuck]

I tried all of these steps and contacted support by chat. They told me to mail in the watch but didn't give me any information on how it would be tracked and I have no receipt of the conversation. I find this very sketchy. Can someone help me get a new watch? It's only a couple of months old!! I haven't been able to use it for a few weeks now.

[katstuck]

Here's what I tried to send by email before realizing the email address is shut.. I'm in a legal feedback loop!!

Hi there,

My sense, which is about two months old, stopped charging at all. First it said it was too cold (at around 70 degrees). Later it said it was too hot (same temp). I haven't been able to use it for a few weeks now. Here are the steps I've taken:

Tried to reboot multiple times

Connect cable to PC

Clean charging pins with alcohol

Contact custom service (they told me to mail it in but didn't provide info on how to do this and ensure I get a new one ASAP).

The screen remains black. I can't turn it on. I really need this watch and I'm very disappointed in customer service. I even paid for the extended warranty from Fitbit. Please help ASAP.