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Fitbit Sense stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2021 22:33 - last edited on ‎03-06-2021 03:04 by Fitbit Moderator

‎03-05-2021 22:33 - last edited on ‎03-06-2021 03:04 by Fitbit Moderator

My FitBit sense has randomly stopped working overnight despite being charged.

It’s not syncing at all from the app. 
I’ve tried putting back in charge and pressing side but nothing.

Also tried changing clock face but that just times out.

I’ve been going backwards and forwards on the site trying to find a way to contact FitBit and getting more and more frustrated. I’ve only had it a couple of months. Any suggestions? 

 

 

Moderator edit: subject for clarity

 

 

Best Answer
2 REPLIES 2

‎03-05-2021 22:46

‎03-05-2021 22:46

I suggest you contact either Fitbit support on Twitter or contact warranty service directly.

Best Answer

‎03-06-2021 03:07

In response to R.M

‎03-06-2021 03:07

Hello @HBuckers, welcome to the community forums! @R.M, it's great to see you around and thanks for your input! 

 

@HBuckers, thank you for the information and I'm very sorry for the experience! If your Sense is still not working, I'd like to recommend following the tips from this help article: Why isn't my Fitbit device's battery charging?. You will be able to see tips about how to clean the tips and how to restart your device. 

 

If the inconvenience persists, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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