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Fitbit Sense won't sync

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‎03-04-2021 13:18 - last edited on ‎03-05-2021 11:13 by Fitbit Moderator

‎03-04-2021 13:18 - last edited on ‎03-05-2021 11:13 by Fitbit Moderator

Last Thursday was the last time I could sync my sense. I'm  aware of the technical issues but they were resolved yesterday. I've restarted it a bunch of time and followed instructions. Still it won't sync. What do I do? Why is there no Hotline? I can't get technical support and am really frustrated at this point 

 

 

Moderator edit: subject for clarity

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‎03-05-2021 11:46

‎03-05-2021 11:46

Hi @AnnaMoh,

 

Which smartphone do you use?

Have you restarted both your phone and your watch? 

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎03-06-2021 03:24

In response to sancho90

‎03-06-2021 03:24

Hello @AnnaMoh, welcome to the community forums! @sancho90, it's great to see you around and thanks for your great input! 

 

@AnnaMoh, I'm very sorry for the experience and thank you for the troubleshooting steps you've followed! I'd like to confirm if the steps you performed, are the ones from this link: Why won't my Fitbit device sync?

 

In case you need to contact our Support Team. You can do so through chat or over the phone during business hours. Click here to get connected. 

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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