Sense won't charge

[NIzzy61]

My sense was much more $$ than my Versa and it's nothing but trouble. Not worth it. Now it won't charge no matter what I do. I've reset, cleaned the connection, changed outlets, but it still says 0%. It's not even a year old. I dont have the original receipt, so now what?

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @NIzzy61 -

If the terminals are clean it would seem you have a faulty charge cable - to make sure carefully check the 4 pins are equally prominent and properly located, and carefully using the back of your nail check the spring pressure is the same, especially the left bottom one [with the wire on the right].

If when using a computer port to charge the device it is not recognised by a sound it would confirm it.

It's quite a common issue if you look in the forums.

If it's under warranty you can contact Fitbit Support directly. They should send you a replacement one.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

You can also buy them online. if you want a more robust one [$3] and are prepared to wait, click photo.

[AndreaFitbit]

Welcome to the Fitbit Community, @NIzzy61. Thank you for letting us know that your Sense doesn't charge. 

If you have followed @Guy_'s advise. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.