help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2021 10:11 - last edited on ‎12-20-2021 15:25 by Fitbit Moderator

‎12-20-2021 10:11 - last edited on ‎12-20-2021 15:25 by Fitbit Moderator

I bout a Sense in May.  Love it, but now it will not charge and is drained to 0%.  I swapped out the usb box, and have tried everything.  Nothing seems to work.  Has anyone experienced this?  is there a fix?  the retailer said it was past return date, but is there a warranty?  Who can I call?  Thx 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-20-2021 10:37

‎12-20-2021 10:37

Hi @gesc45 - 

If the terminals are clean it would seem you have a faulty charge cable - to make sure carefully check the 4 pins are equally prominent and properly located.

It's quite a common issue if you look in the forums.

If it's under warranty you can contact Fitbit Support directly. They should send you a replacement one.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

You can also buy them online. if you want a more robust one and are prepared to wait, click photo.

Author | ch, passion for improvement.

Best Answer