Sense won't charge

[psb358]

My sense won't charge.   I have read the related forums and none of the suggestions work.   One of the prongs on the charger won't stay up so it can charge.   What can I do? 

[Odyssey13 · Accepted solution]

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[DarkLumi]

I'm having the exact same issue, and I just got my Sense earlier this year (less than a year ago). Is this covered by warranty? I had to turn my Sense off, otherwise it'll die.

[Odyssey13]

@DarkLumi  get with support. They can help you and determine which steps you should take next.

[DarkLumi]

Thank you.. I tried going to the Support Page and all that comes up is a blank screen...

I'll try later when I have access to a desktop, but I hope that a mobile version of this support page is available for those that don't have that option.

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EDIT: I tried a few times and it worked, I got live support but then when I minimized the screen bugged out, I couldn't type or see replies so I left and came back. The screen was still buggy and small to type but I managed to get a replacement under warranty. Now to get the other issue resolved with the alarm app not working, I tried their suggestion and it doesn't appear the same as it's saying in the guide here. I'll post that on the appropriate thread though.

[LizzyFitbit]

Hi there, @DarkLumi and @psb358 Welcome on board. @Odyssey13 Thanks for your great help!

@psb358 I'm sorry the charging cable doesn't seem to work correctly. It seems you already have a case created with our Support team. They have access to all our details so please keep an open communication with them in order to receive further assistance.

@DarkLumi Thanks for letting us know about your Sense and your efforts while getting in touch with our Support team. I'm glad you're about to receive a replacement and I hope you can keep crushing your goals. By the way, I noticed you already started a separated thread related to the Alarms app, please keep an eye to that space as I'm sure you'll receive help from the Community.