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Sense won't charge

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‎05-01-2023 07:18 - last edited on ‎05-01-2023 08:33 by Fitbit Moderator

‎05-01-2023 07:18 - last edited on ‎05-01-2023 08:33 by Fitbit Moderator

Sense seems to start charging, then battery levels start declining (rapidly) and end up near zero. Sometimes it charges, sometimes it doesn't. Pain in the rear.

 

 

Moderator Edit: Clarified subject

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‎05-01-2023 08:45

‎05-01-2023 08:45

Hi there, @Kakelly. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. 

 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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‎05-01-2023 08:53

‎05-01-2023 08:53

Mine would not charge because I needed a new charge cord. Make sure what apps or locations you set are not using up your battery so fast. If you have a clock face that is set to always on, it will use up battery really fast. 

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‎05-17-2023 00:08

‎05-17-2023 00:08

Restart to fix Fitbit charging issues
If cleaning and checking the charging ports and cable doesn't work, try restarting your Fitbit. To restart most Fitbits, press and hold its side button(s) for around 15 seconds until you see the screen turn back on with the Fitbit logo or another icon 

 

Regards,

Diana

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