Hi there, @Aileen3108. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling.
I'm wondering if he's using another app connected to the Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside his phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to a Fitbit account gives the convenience of switching between devices while still seeing a holistic view of the daily activity on the dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
In order to negate the extra steps, please see How do I add, edit, or delete Fitbit data and activities?
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