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Sense won’t charge

‎05-13-2025 15:18 - last edited on ‎05-13-2025 16:36 by Fitbit Moderator

‎05-13-2025 15:18 - last edited on ‎05-13-2025 16:36 by Fitbit Moderator

My Sense will not charge. The Fitbit logo is all that shows on the screen. Sometimes the a red battery shape appears on screen as well. 

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1 REPLY 1

‎05-13-2025 16:35

‎05-13-2025 16:35

Welcome to the Fitbit Community, @RosieFS.

Thanks for letting us know about the issue you're experiencing with your Sense 2.

Let's start by trying these quick fixes:

    • Check both ends of the charging cable.
    • Try another USB port or wall charger.
    • Clean the Fitbit and cable contacts.
    • Try a different charging cable if you have one.
    • If the battery was dead, give it an hour or two.

For more help, please check out this article: Why isn't my Fitbit device's battery charging?

Best Answer