Sense won't come back to life

[krichh]

Sense is 2 weeks old. I let the battery die (0%) and now it won't charge. It's dead and it won't come back to life. I checked the outlets, the cable and the little pins. Please help 😞 

[Guy_]

Hi @krichh - did you do a firmware upgrade or let it get wet?

Did you make sure that the watch holes are properly clean?

[Johnharper]

You can press and hold down the solid state button on your Sense for 10 second if it's frozen. At first, it will look like nothing is happening, but keep holding the button down. After 10 seconds, the Fitbit logo will display, and your watch will restart.

[Guy_]

Hi @Johnharper - when a watch is at 0% it cannot be started by a button press because it needs charging.

When a watch charges it normally starts by itself and you are right, a push of the button will also start it.

If you push the button for 8 to 10 seconds, this causes a restart of the watch, and assumes it is charged and not faulty.

If it's not charging it is often a cleaning or charge cable fault.