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Sense won’t connect and I’ve returned 2 already

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‎09-03-2022 16:43

‎09-03-2022 16:43

Third Sense arrived and I went through process to pair with my iPhone. Just kept searching. Spoke with 3 different agent today and last one said they would have to send an email with further instructions. No email. Agent also said I would pry have to send device back (again). It takes 10-14 days to get a replacement and it’s just going to be same issue over again. I just want refund now. How?????  I’m an ER Nurse and I need my watch….please help

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3 REPLIES 3

‎09-04-2022 01:40 - last edited on ‎08-30-2024 07:26 by Fitbit Moderator

‎09-04-2022 01:40 - last edited on ‎08-30-2024 07:26 by Fitbit Moderator

Hi @Ingasurfs  - you have probably done all the following, but just in case.

  • Remove any watch entries from the phone's Bluetooth
  • Turn off Bluetooth
  • Logout of the app and swipe off
  • Turn off any other phones or iPads.
  • Restart the phone and turn Bluetooth on
  • Login to the app
  • Click profile photo
  • Click "+ Set up a Device"

Follow the installation prompts. 

If this is not working try connecting another Bluetooth device to your phone to verify if the phone is faulty or not.

If that works and you have a recent phone try uninstalling the Fitbit app and reinstalling. You will have to make some setups again for notifications..

Author | ch, passion for improvement.

Best Answer

‎09-04-2022 07:27

In response to Guy_

‎09-04-2022 07:27

Thank you so very much for this additional information. I will try all this afternoon and sure hope it works. If not, I’m thinking I will reach out to Apple support to see if they have any phone insignias well.

Best Answer

‎09-04-2022 17:16

In response to Guy_

‎09-04-2022 17:16

Followed your instructions line by line and I now have a working Sense. I thank you very much. Might have more questions as I set up all but I’ve got the basics!!!!

Best Answer