Sense won't connect to Bluetooth or WiFi

[Katiecollins]

Hi there. 

My Fitbit sense wasn't connecting to my messages, updating, calls, counting my steps properly etc etc.... So I disconnected it, turned it off, deleted the app and try to set up again..

 It then wouldn't connect to Bluetooth or WiFi. So I restored factory settings and now it won't even allow me to pass the initial phase of set up. Still won't recognise or connect to Bluetooth or WiFi. It's less than 6 months old 

[NellyG]

Hi @Katiecollins Try restarting it. If that doesn't help then contact Customer Support  They should be able to help you

Restart your Tracker  

[eezeepee]

@Katiecollins Make sure that "Sense" and "Sense Controls" are also deleted from your phone's Bluetooth devices. I don't think it's exactly necessary (I remove and add my Sense once in a while and don't do that) but it might help. 

[Katiecollins]

Thanks for your help 😃

[Katiecollins]

Eventually had to get onto customer support as it wouldn't work for me. Got
it sorted. Thanks for the help

[eezeepee]

@Katiecollins Was it fixed or are you getting a replacement?

[Katiecollins]

We were able to fix it so far anyhow so fingers crossed it'll stay working.
It's not even 6 months old so was fairly annoyed to say the least