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Sense won't connect to my iPhone 11

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‎04-15-2023 08:53 - last edited on ‎04-15-2023 12:36 by Fitbit Moderator

‎04-15-2023 08:53 - last edited on ‎04-15-2023 12:36 by Fitbit Moderator

Why i can’t connect my fitbit sense to my apple 11. It just keep searching for the device. 

 

Update: Sense wont sync to my Apple 11. 

 

Moderator Edit: Clarified subject

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‎04-15-2023 12:46 - edited ‎05-26-2023 10:55

‎04-15-2023 12:46 - edited ‎05-26-2023 10:55

Hello there, @Mayette56. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense.

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Sense from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Sense.
  • If there is no connection, restart your Sense.
  • Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎04-15-2023 12:46 - edited ‎05-26-2023 10:55

‎04-15-2023 12:46 - edited ‎05-26-2023 10:55

Hello there, @Mayette56. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense.

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Sense from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Sense.
  • If there is no connection, restart your Sense.
  • Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-12-2023 02:01

‎05-12-2023 02:01

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device. *Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Regards,

Will

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