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Sense won't connect to my phone

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‎11-02-2022 01:54 - last edited on ‎11-11-2022 12:46 by Fitbit Moderator

‎11-02-2022 01:54 - last edited on ‎11-11-2022 12:46 by Fitbit Moderator

Hi everyone!

My Sense stuck in a boot loop, so I did a factory reset and now I can't connect it again, the app doesn't find the device via bluetooth. I've already cleared the cache, restarted the phone, restarted the watch with no luck.

Please help.

 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎11-09-2022 02:37

‎11-09-2022 02:37

Hi, @al-dexter welcome to the community, may I suggest you have your phone Bluetooth & WiFi "Forget" your "Sense" & "Sense Control", factory reset your "Sense", delete & reload your Fitbit app and then re-pair your Sense to the app. You may find this video a convenient opportunity to review the process.

I hope this helps but if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer