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Sense won't constantly sync to my phone

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‎08-19-2021 14:32 - last edited on ‎08-19-2021 16:06 by Fitbit Moderator

‎08-19-2021 14:32 - last edited on ‎08-19-2021 16:06 by Fitbit Moderator

I have noticed an ongoing issue when it comes to syncing my Fitbit Sense.

 

It syncs ok for a while, a day or two then I begin to get the "Cannot Sync - Fix It... " box.  The only thing that appears to restore an ability to sync is rebooting the Fitbit Sense.

 

I also noticed upon rebooting, it appears to reboot a second time on its own.

 

Is there an easy fix for this issue?  I have already flowed all the standard steps.  About to return it for a refund as need syncing to be bullet proof for obvious reasons and just don't have time to troubleshoot or fiddle with the thing.

 

Moderator Edit: Clarified subject

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‎08-19-2021 16:08 - edited ‎10-25-2023 17:06

‎08-19-2021 16:08 - edited ‎10-25-2023 17:06

Hi there, @homac. Thanks for stopping by in the Community Forums and for trying to troubleshoot the issue with your Sense before reaching out. 

Since you've already exhausted all the steps we could've provided here in the forums, please note that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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