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Sense won't count my steps accurately

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PWM13

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My Fitbit has understated my steps. I have just completed a 7 mile walk. My Fitbit shows 8059 steps my Health App shows 15162

Moderator Edit: Clarified subject

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MarreFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

53253 11766 15664

Hi there, @PWM13. Thanks for the details provided in your post.

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity? and How accurate are Fitbit devices?

I've moved your post to the Sense board for organization purposes.

Hope that helps.

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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MarreFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

53253 11766 15664

Hi there, @PWM13. Thanks for the details provided in your post.

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity? and How accurate are Fitbit devices?

I've moved your post to the Sense board for organization purposes.

Hope that helps.

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer