Sense won't count my steps after the FW update

[Bertie72]

Since updating my sense to the latest firmware it only counts for 6 steps then stops counting, I have reset it 3 times, cleared the cache, removed and set it up it the app multiple times, tried setting it up on another device and each time it will count 6 steps then stops counting.

Moderator Edit: Clarified subject

[Guy_]

Hi @Bertie72  - this is odd but be aware if you wear it on the dominant hand, the filtering of steps (to avoid unwanted movements as steps) is a bit more agressive.

If you are walking at least 20 paces it should count them.

It could also be a fault on your clock face. To check, swipe the face to the left and click on the Today app and see if counts steps as you walk with it.

[Bertie72]

Thanks for the feedback, but the tracker has been working perfectly for close to 2 years, this has all happened since the latest firmware update, does anyone know how to go back to a previous firmware version?

[Guy_]

@Bertie72- there is no fall back option with Fitbit but you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They might take you through a factory reset but it may be a more serious issue.